Frequently Asked Questions

  • What is unlocking ?
    By using our unlocking service you'll be able to use any network providers SIM card in your phone. Typically this involves unlock codes which are a series of numbers which can be entered into your mobile phone via the phones key pad to remove the network restriction and allow the use of other SIM cards. There are also other solutions which involve software and other ways to unlock your phone, so check that you are ordering the right solution for you.

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    Is mobile phone unlocking legal ?
    We would like to assure all of our website visitors that we would never provide an illegal service. Before starting our service, extensive research was carried out into the current international laws regarding mobile devices.
    Unlocking a mobile phone so that it will accept alternative network SIM cards is legal. All mobile phones are manufactured to accept any SIM card. It is consumers legal right to have their phone unlocked!
    Please see this notice published by the British police officials , (this site is based in the UK):

    http://www.met.police.uk/../unlocking.htm

    http://www.copyright.gov/../..tion.pdf
     
    The networks have to provide you with an unlock code if you request it, but they do charge approximately £35!

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    Do I need the original SIM card to unlock my phone?
    The unlock codes we supply for most handsets will be entered with any SIM card inserted. However, certain handsets do require the original SIM card to be inserted in order for the unlock codes to work.

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    Do I require any technical knowledge ?
    None at all, for Pro Unlock solutions we provide full and easy instructions for unlocking your phone. Often it can be as simple as entering an unlock code using the phone's keypad. If there is a problem unlocking your phone using the codes we provide then we will endeavor to solve the problem to the best of our ability.

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    What do I do with the unlock codes?  
    Once you receive the codes, follow our detailed instructions and enter the codes into your phone by using the phone keypad. It is simple and straight forward and will immediately unlock your phone.

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    How will I know if my phone is locked ?
    To find out if your phone is locked, simply place a different SIM card in the phone and turn the phone on. Ensure you use a different SIM and not the SIM that the phone was supplied with. If the phone does not allow you to view the menu and displays an error message such as "SIM not valid", "Phone Restricted", "SIM not accepted" then your phone is most likely to be locked. If the phone does allow you to view the menu then it implies that the phone is unlocked.

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    Will the unlock codes damage my phone ?
    Removing the network restriction on your mobile phone with unlock codes is the safest form of unlocking available. You simply enter the necessary codes directly into your phone via the keypad to remove the network restriction.

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    What information do I need to give you ?
    This varies depending on the solution. Typically you need to provide the model, the 15 digit IMEI number of the phone and the country / network it is locked to. Usually this is enough but this does vary for each handset and solution. Either which way we provide you with full easy to follow instructions to unlock your phone.

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    How do you unlock my phone ?
    You provide us with easy to find details of your phone 1.e. the IMEI number, country and the network that supplied the phone. This information is then used to generate the unlock for your phone. We generate unlock codes ourselves and at times take the help of the large reliable vendors we have contacts with. We provide you with the unlock code, instructions, video instructions on how to use the code to unlock your phone easily and quickly.

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    Which HTC Models can you unlock ?
    We unlock all HTC models locked to any network, any country!

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    Can I get a discount if I have more than one phone to unlock ?
    Sure. Bulk orders are always welcome and we offer special discounts for multiple orders.

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    Will unlocking my phone affect my contract ?
    If you obtained your phone on a contract, you should consider that the phone remains the property of the network until you have completed your 12 month contract. Unlocking your phone while under contract may be a breach of your contract. However if you keep on paying your contract monthly dues it is considered alright. You may wish to check with your contract supplier to see if unlocking is prohibited before purchasing unlock codes from Mr. Unlock.

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    How do I find my phones IMEI number ?
    The IMEI number is the International Mobile Equipment Identifier, this is a 15 digit number that uniquely identifies your phone.
    You simply enter *#06# (star hash zero six hash) into your phones key pad and then a 15 digit number will be displayed on the screen. You can also find your phones IMEI number on a label on the back of your phone, underneath the battery. The unlock code will be generated from the IMEI number so it is very important you provide us with the correct IMEI number. If we do not have the correct IMEI number then we cannot generate the correct unlock code. You may also find it in Option Menu --> Status

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    What are the advantages of unlocking my phone ?
    With your phone unlocked you can swap SIM cards at different times to get the best value of the different tariffs from the providers, you can choose which network and which tariff you want at various times.
    Mobile phones which are unlocked tend to have a greater second hand value, the value of your handset could be increased. Many people will unlock their mobiles so they can use a local prepaid SIM card when in a different country instead of using the costly 'roaming' feature provided by their current network provider.

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>> Click Here to Safely Unlock any HTC now <<








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